V2Ray / VLESS not connecting? Common causes on your device

If your v2ray-compatible app (INCY, Happ, Hiddify, v2rayNG, Streisand and others) shows a connection error or connects without internet, go through these checks in order. They cover common problems on your device and in the app.

1. Refresh the subscription

Servers change; the app learns about it when it refreshes the subscription. Open the profile and tap “Update subscription” (the name differs between apps), then reconnect.

2. Check that the link was copied in full

A subscription link cut off at the end imports nothing or fails to update. Copy it again from the bot and add it anew.

3. Update the app

Older versions may not support newer transports such as XHTTP. Install the latest version from the official store or the developer’s site.

4. Turn on automatic date and time

VLESS itself does not depend on the clock, but other parts of the connection can: HTTPS certificate checks — when the app downloads the subscription, or with TLS-based protocols such as Trojan — can fail if the device clock is far off, and a REALITY server can be set to reject clients whose time differs too much. Enable automatic date and time and the correct time zone.

5. Only one VPN at a time

Phones allow only one active VPN at a time. Turn off other VPN, proxy or “secure DNS” apps, including a corporate VPN, and connect again.

6. Proxy mode or TUN mode (computers)

In proxy mode only programs that use the system proxy go through the connection; in TUN (VPN) mode the app also captures traffic from programs that ignore the proxy setting. If the browser works but another program does not, switch the app to TUN mode.

7. Battery saving (Android)

On some phones, aggressive battery saving can stop the VPN app in the background. Exclude the app from battery optimisation in the system settings.

8. Check your plan

When a plan expires, access through the link is switched off. Check the status in the bot and renew if needed.

When no app will help

If the internet is shut down in your region, or the network allows only a short whitelist of services, no VPN protocol works — the connection will come back only when the network does.

Still not working?

Write to support in the bot @glinkvpnbot (/support) or to support@glink.network: tell us your app, its version and the exact error text.

How to add the link to an app →